Frequently Asked Questions



Q: Can I speak to a consultant before I purchase?

Of course. Please email us at heroes@maddoxgallery.com or send a message via the contact us page and someone from the Maddox team will contact you directly.


Q: Can I place my order by telephone?

Of course. Please email us at heroes@maddoxgallery.com or send a message via the contact us page and someone from the Maddox team will contact you directly.


Q: I need more information. Who do I contact?

Of course. Please email us at heroes@maddoxgallery.com or send a message via the contact us page and someone from the Maddox team will contact you directly.


Q: Do I need to set up an account to place an order?

You do not require an account to place an order, however we will need your full contact details to donate or purchase artwork.


Q: Is there an extra charge for VAT?

VAT is not applicable on donations or the purchase of the artwork donated by artists.


Q: What is the calculated difference between Gallery price and Charity price?

The artwork listed in our Art For Heroes collection would typically sell for much higher in gallery or at auction. Thankfully to the generosity of the artists who have donated and are supporting our NHS staff, the work is being offered for a charity price to incentive those willing to support HEROES.


Q: Once I make a payment, how can I confirm receipt?

Once payment is made you will be emailed a confirmation receipt. A member of our team will contact you to arrange delivery as soon as possible.


Q: Are all the artworks framed?

Some works are framed – this will be noted in the description.


Q: Is there an additional cost for framing if the artwork is unframed?

There may be an additional cost for framing and we are happy to assist and advise on this if necessary.


Q: What shipping options do Maddox offer worldwide?

Maddox will work directly with you to determine the most expedient and economical delivery options for you.


Q: Are delivery & shipping charges included in the price of the artwork?

In the UK we will be offering complimentary delivery for your work. International clients will be contacted to determine the most expedient and economical delivery options.


Q: When will I receive my artwork?

Pending the various restrictions in place to fight this global pandemic, we are aiming for artwork to be delivered in a matter of weeks after purchase. This may take longer depending on destination and restrictions on movement. Your work is being kept safely in storage or at the artist studio during this time.


Q. The artwork I’m interested in has sold. Can I commission an artwork?

A. Of course. Please email us at heroes@maddoxgallery.com or send a message via the contact us page and someone from the Maddox team will contact you directly.